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General Frequently Asked Questions (FAQ)

Department of Pension & Pensioners Welfare is implementing an online Pension Sanction and Payment Tracking System called 'BHAVISHYA. The system provides for on-line tracking of pension sanction and payment process. The tracking can be done by the individual as well as the administrative authorities for all actions preparatory to grant of pension and other retirement benefits as well as monthly pension paid after retirement.

Bhavishya Portal will be connected thorough its website https://bhavishya.nic.in . Retiree will received login id and password through E-mail and SMS automatically. DDO & HOO has to get registered on Bhavishya for login id and password.

Yes, it is mandatory to follow the timelines as prescribed in the CCS (Pension) Rules, 1972 and subsequent orders issued from time to time by the D/o Pension & Pensioner Welfare.

Yes, HOO has all the rights of DDO but DDO cannot play the role of HOO with DDO login.

Yes, retiree can replace the previously uploaded photograph with the new one, before submitting forms to HOO.

No, after submitting pension forms, HOO has to return back the forms if further necessary changes required in retiree forms.

Yes, because XML file contains the Salary information and some basic details about the retiree required by the system for their pension process.

Yes, DDO can generate and upload the XML file as per their requirements.

When DDO generate XML file from the salary package, he/she has to ensure that following details are properly filled in salary package, so that entry of the retiree can be assured in Bhavishya.

➤ Date of Birth
➤ PAN card number
➤ Designation
➤ Date of Joining
➤ Date of Retirement
➤ Date of Superannuation
➤ Mobile number
➤ Email
➤ Govt. Quarter (Yes/No)
➤ Govt. Quarter Address
➤ AAN number
➤ Aadhaar number

No, Alternate nominee details are not mandatory and is purely subjected to the retiree’s choice.

Only one alternative nominee, is allowed against the main nominee as per CCS pension rules.

Yes, Details of all legal children are to be entered in Form 3 (Details of Family), irrespective of their age or marital status.

Yes, as per CCS pension rules it is mandatory to have a joint Bank account with spouse, however for Single bank Account, retiree has to give the reason.

No, Alternate nominee details are not mandatory and is purely subjected to the retiree’s choice.

Yes, Actions can be taken after the Due Date, but System will show the delay.

Nomination for other than family members will be opened on the select option “other” with members already available for nomination.

Process is based on the condition whether the EOL is considered as Qualifying period or not. If NO then the emoluments will be taken from the period excluding the time period of EOL and If YES then emoluments will be taken including the EOL (even if last working day).

Yes, Date of Retirement will be considered as working day in VRS whether forenoon or afternoon, as per the instructions given in the Notification Dated “21/12/2012 in G.S.R. 928(E)” and Rule 5

Please refer to Order No. 7/5/2012-P&PW (F)/B dated 26/08/2016 (Subject:- Extension of benefits of (Retirement Gratuity and Death Gratuity) to the Central Government employees covered by new Defined Contribution Pension System (National Pension System)- regarding ).

Yes, Please refer to Order No. 1/27/2011·P&PW (E) dated 01/07/2013 (Subject:- Simplification of pension process for permanently disabled children/siblings and dependent parents - instructions regarding. This Department's O.M. No.l/19/11- P&PW (E), dated 3.8.2011, O.M. NO.l/6/2008-P&PW (E), dated 22.6.2010 and O.M. No.1/21/91-P&PW (E), dated 20.1.93 refer. ).

Yes, Please refer to F.No. 4/34/2017-P&PW(D) dated 31/01/2018 (Subject:- Grant of Fixed Medical Allowance to Central Government Civil Pensioners residing in areas not covered under Central Government Health Scheme -reg. ).

In this case Family Pension at enhanced rates will be payable for 7 years or till the deceased retired government servant would have attained the age of 67 years had he survived, whichever is less, irrespective of type of retirement, date of retirement and age of superannuation applicable in the case of retired Government servant. This would equally apply in all Central Civil Government Departments/Offices including CPAF and Medical officers. Click here for the clarification issued to Central Pension Accounting Office (CPAO) by Department Of Pension and Pensioners’ Welfare.

1. There is no provision for withholding any part of gratuity at the time of retirement for the purpose of recovery of outstanding government dues other than those pertaining to government accommodation.

2. Pay and Accounts Officer shall NOT withhold any gratuity unless the Head of Office

                                   (a) encloses instructions received from Directorate of Estate for withholding of 10% gratuity 
                                       for outstanding license fee. 
                                                                           And/or
                                   (b) Informs of ongoing disciplinary proceedings.

These instructions are for strict compliance of all Administrative Ministries/Departments.

Please refer to F.No. 20/16/1998-P&PW (F) dated 11/07/2013 (Subject:- Withholding of 10% gratuity from the retiring Government servants - clarification regarding.)

Only following types of Pension cases pertaining to NPS can be processed in bhavishya on provisional basis.

                                                        ➤ Family Pension
                                                        ➤Invalid Pension (Rule 38)
                                                        ➤ EOP
                                                        ➤ EOFP

Also refer OM No. 38/41/06/P&PW(A) Dated 05/05/2009

Yes , As per Government of India, Ministry of Personnel, Public Grievances & Pensions, Department of Pension & Pensioners' Welfare, New Delhi OM No. 1/27/2011-P&PW (E) dated 7th May, 2014 a pensioner can collect his/her copy of PPO from the office from where he/she is superannuating (paragraph 4 of the OM) which has further been endorsed by the Central Pension Accounting Office(CPAO) OM No. CPAO/Tech/Simplification/2014-15/52 dated 28th May, 2014. Again Department of Pension and Pensioners’ Welfare has further vide OM of even number dated 01/08/2017 has stressed upon the same facility to the pensioner.