Last Updated: 10/10/2023

General Frequently Asked Questions (FAQ)

'Bhavishya' is an initiative of Department of Pension & Pensioners' Welfare, which is launched with the goal to ensure payment of all retirement dues and delivery of Pension Payment Order (PPO) to retiring employees on the day of retirement itself. The system provides online tracking of pension sanction and payment process by the individual as well as the administrative authorities for all actions preparatory to grant pension and other retirement benefits as well as payment of monthly pension after retirement.

The system also allows individual to download ePPO and eSSA. It also allows the individual to store ePPO in DigiLocker.

Bhavishya portal can be accessed through its website . Retiring Employee will receive login id and password through E-mail and SMS automatically. DDO & HOO are required to register themselves online on Bhavishya portal for login id and password.

Yes, it is mandatory to follow the timelines as prescribed in the CCS (Pension) Rules, 2021 and subsequent orders issued from time to time by the Department of Pension and Pensioners' Welfare.

Drawing & Disbursing Officer (DDO)

Yes, retiring employee data can be fetched in Bhavishya from EIS at anytime via facility provided in DDO or HOO login. This facility will be available only if the pension case is available in Bhavishya at Retiring Employee level.

Yes, this activity has to be performed by DDO or HOO if the office is not using EIS (salary package of PFMS). XML file contains the Salary information and some basic details about the Retiring Employee required by the system for their pension process.

Yes, DDO can generate and upload the XML file as per their requirements.

When DDO generates XML file from the salary package, he/she has to ensure that following details are properly filled in salary package, so that entry of the retiring employee can be assured in Bhavishya.

➤ Date of Birth
➤ PAN card number
➤ Designation
➤ Date of Joining
➤ Date of Retirement
➤ Date of Superannuation
➤ Mobile number
➤ Email
➤ Govt. Quarter (Yes/No)
➤ Govt. Quarter Address
➤ AAN number

Head of Office (HOO)

Yes, HOO login has all the rights of DDO but DDO cannot play the role of HOO with DDO login.

Yes, Actions can be taken after the Due Date, but system will show the delay.

Retiring Employee

Yes, retiring employee can replace the previously uploaded photograph with the new one, before submitting forms to HOO.

No, after submitting pension forms, HOO has to return back the forms if further necessary changes required in retiring employee forms.

The details (Name, PAN, Date of Joining, Date of Birth, Date of Retirement, Designation, Gender) first needs to be corrected in service book and salary package via DDO or HOO and only then changes will be reflected in Bhavishya portal via salary package.

Yes, Please refer to O.M. No. 4/34/2017-P&PW(D) dated 31/01/2018 (Subject:- Grant of Fixed Medical Allowance to Central Government Civil Pensioners residing in areas not covered under Central Government Health Scheme -reg. ).


Process is based on the condition whether the EOL is considered as Qualifying period or not. If NO then the emoluments will be taken from the period excluding the time period of EOL and If YES then emoluments will be taken including the EOL (even if last working day).

Family Details (Form 4)

Yes, Details of all legal children are to be entered in Form 3 (Details of Family), irrespective of their age or marital status.

Nomination Form 1 and A

No, Alternate nominee details are not mandatory and is purely subjected to the retiring employee’s choice.

Only one alternative nominee, is allowed against the main nominee as per CCS pension rules.

Nomination for other than family members will be opened on selecting “other” option with members already available for nomination.

Voluntary Retirement (VRS)

Yes, Date of Retirement will be considered as working day in VRS whether forenoon or afternoon, as per the instructions given in the Notification Dated “21/12/2012 in G.S.R. 928(E)” and Rule 5


1. There is no provision for withholding any part of gratuity at the time of retirement for the purpose of recovery of outstanding government dues other than those pertaining to government accommodation.

2. Pay and Accounts Officer shall NOT withhold any gratuity unless the Head of Office

                                   (a) encloses instructions received from Directorate of Estate for withholding of 10% gratuity 
                                       for outstanding license fee. 
                                   (b) Informs of ongoing disciplinary proceedings.

These instructions are for strict compliance of all Administrative Ministries/Departments.

Please refer to O.M. No. 20/16/1998-P&PW (F) dated 11/07/2013 (Subject:- Withholding of 10% gratuity from the retiring Government servants - clarification regarding.)

Family Pension

In-service Death

In case of In-service death of government employee, Family Pension at enhanced rates will be payable for 10 years, irrespective of Age e.g. if the employee expires at the age of 59 years then Family Pension at enhanced rates will be payable till the deceased employee would have attained the age of 69 years.

Death of Pensioner

In case of Death of Pensioner, Family Pension at enhanced rates will be payable for 7 years from the Date of Death or till the deceased pensioner would have attained the age of 67 years whichever is earlier, irrespective of Type of Retirement, Date of Retirement and Age of Superannuation. This would equally apply in all Central Civil Government Departments/Offices including CAPF and Medical officers. Click here for the clarification issued to Central Pension Accounting Office (CPAO) by Department Of Pension and Pensioners’ Welfare.

No, as per Notification No. G.S.R 673(E) Dated 19/09/2019 no minimum qualifying service is required for the payment of Family Pension at Enhanced rate.

Following benefits are granted to family on death of a Government Employee [covered under CCS(Pension) Rules, 1972] during service:

                                                        ➤ Family Pension
                                                        ➤ Death Gratuity
                                                        ➤ Accumulation under General Provident Fund
                                                        ➤ Leave encashment
                                                        ➤ CGEGIS
                                                        ➤ CGHS or FMA 

For more information click here


Only following types of Pension cases pertaining to NPS can be processed in bhavishya on provisional basis.

                                                        ➤ Family Pension
                                                        ➤Invalid Pension (Rule 38)
                                                        ➤ EOP
                                                        ➤ EOFP

Also refer OM No. 38/41/06/P&PW(A) Dated 05/05/2009

Please refer to Order No. 7/5/2012-P&PW (F)/B dated 26/08/2016 (Subject:- Extension of benefits of (Retirement Gratuity and Death Gratuity) to the Central Government employees covered by new Defined Contribution Pension System (National Pension System)- regarding ).

Following benefits are granted to family on death of a Government Employee [covered under NPS] during service:

                                                        ➤ Benefit from accumulated pension wealth under NPS or family pension under 
                                                           CCS(Pension) Rules, 1972 as per option or default option
                                                        ➤ Death Gratuity
                                                        ➤ Leave encashment
                                                        ➤ CGEGIS
                                                        ➤ CGHS 

For more information click here

Pension Payment Order (PPO)

Yes, as per O.M. No. 1/27/2011-P&PW (E) dated 7th May, 2014 a pensioner can collect his/her copy of PPO from the office from where he/she is superannuating (paragraph 4 of the OM) which has further been endorsed by the Central Pension Accounting Office(CPAO) OM No. CPAO/Tech/Simplification/2014-15/52 dated 28th May, 2014. Again Department of Pension and Pensioners’ Welfare has further vide OM of even number dated 01/08/2017 has stressed upon the same facility to the pensioner.

Yes , ePPO can be downloaded in Bhavishya for the pension cases which are processed through Bhavishya in combination with PFMS (ePPO Digitally Signed). ePPO download facility is available in both pensioner and HOO logins.

Presently, storing of ePPO in DigiLocker facility is available only for those CCS Pensioners whose case has been processed through Bhavishya in combination with PFMS (ePPO Digitally Signed).

Yes, Please refer to Order No. 1/27/2011·P&PW (E) dated 01/07/2013 (Subject:- Simplification of pension process for permanently disabled children/siblings and dependent parents-instructions regarding. This Department's O.M. No.l/19/11- P&PW (E), dated 3.8.2011, O.M. NO.l/6/2008-P&PW (E), dated 22.6.2010 and O.M. No.1/21/91-P&PW (E), dated 20.1.93 refer. ).

Special Seal Authority (SSA)

Yes, eSSA can be downloaded in Bhavishya for pension cases which are processed through Bhavishya. eSSA download facility is available in both pensioner and HOO logins.

Post Retirement Services

Yes, after issuing PPO and SSA.